Patient Satisfaction
Phone Calls
Online Bookings
No-Show Rate
HealthPlus Medical Group was overwhelmed with phone calls for appointment scheduling and prescription refills. Patients were frustrated with long wait times, and staff was stretched thin managing administrative tasks.
We built a comprehensive, HIPAA-compliant patient portal enabling online appointment scheduling, prescription refill requests, secure messaging with providers, and access to medical records. Integrated with their existing EHR system.
Conducted HIPAA compliance audit and security assessment
Designed intuitive patient-facing interface with accessibility focus
Developed secure authentication with 2FA and biometric options
Integrated with Epic EHR system via HL7 FHIR APIs
Built real-time appointment availability system
Implemented secure messaging with end-to-end encryption
Created mobile apps for iOS and Android
Provided staff training and patient onboarding support
88% improvement in patient satisfaction
65% reduction in phone call volume
92% of appointments now booked online
45% decrease in no-show rates
30% increase in patient engagement
Chief Medical Officer, HealthPlus Medical Group
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