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Social marketing

Attribution

Attribution is the methodology used to assign credit for a conversion to the marketing touchpoints (ads, emails, organic visits, referrals) that contributed to it.

The two simplest models are first-touch (the touchpoint that first acquired the visitor gets credit) and last-touch (the touchpoint immediately before conversion gets credit). Both are common defaults and both systematically distort decisions — first-touch overweights top-of-funnel, last-touch overweights bottom-of-funnel.

Multi-touch attribution (linear, time-decay, position-based) distributes credit across multiple touchpoints in a journey. These models are more accurate but harder to implement — they require tracking individual users across sessions, devices, and channels, which has gotten harder since iOS 14.5 and the deprecation of third-party cookies.

Modern best practice is to combine multi-touch attribution at the digital level with periodic incrementality testing (media mix modelling) at the strategic level. Each method's blind spots are filled by the other. Single-model attribution at scale almost always misallocates spend.

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