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Ecommerce

Gross Merchandise Value (GMV)

Gross merchandise value is the total monetary value of goods sold through a platform over a given period, before deductions for refunds, discounts, shipping, taxes, or platform fees.

GMV is the headline volume metric for marketplaces and aggregators. It is intentionally a top-of-funnel number — it shows growth and scale, but it does not reflect what the platform actually keeps. Net revenue (after fees, returns, and partner payouts) is the more meaningful number for assessing the underlying business.

For a single-brand ecommerce store, GMV is approximately gross revenue. For a multi-tenant marketplace, GMV is the gross merchandise that flowed through the platform — the take rate (the percentage the marketplace keeps) is what determines whether the business is healthy.

Watch for GMV inflation from chargebacks, mass refunds, or bot traffic. A clean GMV calculation should exclude transactions reversed within the reporting period; otherwise the metric can mask a quality problem.

Related terms

  • Conversion Rate

    Conversion rate is the percentage of visitors to a page or funnel who complete a desired action, calculated as conversions divided by total visitors.

  • Average Order Value (AOV)

    Average order value is the average revenue per order, calculated as total revenue divided by the number of orders over a given period.

  • Customer Lifetime Value (CLV / LTV)

    Customer lifetime value is the total revenue a customer generates over their entire relationship with your business, used as the upper bound on what you can afford to spend to acquire each customer.

← Customer Lifetime Value (CLV / LTV)Product Attribute →

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