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Social marketing

Reach

Reach is the number of unique users who saw a piece of content at least once over a given period, in contrast to impressions which count total displays including repeats.

Reach is the better metric for understanding audience size. A campaign with 100,000 impressions and 20,000 reach means 5 average displays per person — saturating a smaller group. The same 100,000 impressions and 90,000 reach means almost no repetition.

Platforms measure reach over a window: per post, per day, per week. Per-week reach and per-month reach are useful for content frequency planning (how often does your average follower see your content) but cannot be summed across days — the same person seen on Monday and Tuesday is one weekly reach, not two.

Organic reach has been declining for over a decade on the major social platforms as feeds prioritise paid and high-engagement content. Counting on organic reach as a primary distribution channel is risky; treating it as supplementary to paid, email, and direct traffic is more durable.

Related terms

  • Impressions

    Impressions is the total number of times a piece of content was displayed on a screen, including multiple views by the same user.

  • Engagement Rate

    Engagement rate is the percentage of a post's audience that interacted with it through likes, comments, shares, saves, or clicks, used as the primary content-performance metric on social platforms.

  • Hashtag

    A hashtag is a word or unspaced phrase prefixed with the `#` symbol, used on social platforms to categorise content and make it discoverable to users searching or following that tag.

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